Privacy Policy – Edge of Wheels

This Privacy Policy explains how Edge of Wheels ("Edge of Wheels", "we", "us" or "our") collects, uses, shares and protects personal information when you use the Edge of Wheels mobile application (the "App") and our related website and services (together, the "Service").

Please read this policy together with any agreement between you and Edge of Wheels. If you do not agree with this policy, please do not use the Service.

1. Who Edge of Wheels is

Edge of Wheels is a Customs Authorised Clearance Agency based in Pakistan. We provide customs clearance and related coordination services for imported vehicles, motorcycles, industrial machinery, medical and pharmaceutical supplies, general cargo and other commercial imports.

The Edge of Wheels mobile application is a private business tool for our clients and staff. It is used to view billing and account information, customs file and shipment status, and — for our employees — staff account, expense and salary information. Accounts are created and issued by Edge of Wheels; the App does not offer public self-registration.

Edge of Wheels is the data controller responsible for the personal information described in this policy. Our contact details are in Section 19.

2. Information we collect

We collect the following categories of information:

• Account and identity information — name, email address (which is also your login ID), phone / mobile number, company name, and postal or business address.
• Tax and registration identifiers — CNIC or NTN, and Sales Tax Registration Number (STRN), where these are required for customs clearance and billing.
• Client type — whether your account relates to vehicle clearance or general cargo clearance.
• Profile information — a profile picture, if you choose to upload one.
• Financial and billing records — account balances, credits and debits, ledger and statement entries, bills and invoices, and the bill or invoice documents (images / PDF files) generated for your account.
• Vehicle and shipment information — for example vehicle name / model / model year, chassis number, bill of lading and container numbers, shipping line, vessel name, IGM and BE numbers, consignee name and consignee tax identifiers, and general cargo bill details such as reference number and description.
• Staff information (employees only) — designation, CNIC number, emergency contact number, joining date and employment status; staff account information including salary slips, salary calculations, loan / advance records, and expense / reimbursement records with any receipt photos you submit; and, where you choose to provide them, optional payroll banking details (bank name, account title, account number and IBAN) used to pay your salary and reimbursements.
• Device and technical information — device platform (iOS or Android), app version, a push notification token, and the approximate time your device last connected to the Service.

3. Information you provide directly

You provide information to us directly when you:

• Sign in to the App using the email address and password issued to you.
• Update your profile — for example your name, company name, phone number or address.
• Upload a profile picture using your device camera or photo library.
• (Staff only) Submit an expense or reimbursement, including the amount, expense type, remarks and an optional receipt photo taken with your camera or chosen from your photo library.
• Contact us by email, phone or WhatsApp.

Most customs, billing, vehicle, shipment and salary details are entered into our systems by Edge of Wheels staff on your behalf, based on the documents and instructions you provide to us as part of our clearance and accounting work.

4. Information generated through use of the Service

When you use the Service, some information is generated automatically or as a result of our business processes:

• Authentication tokens that keep you signed in, and — if you enable it — a secure login token stored on your device (see Section 12).
• Records of transactions, approvals, status changes and account activity relating to your bills, customs files and staff account.
• Bill and salary-slip documents generated by our systems in image or PDF form, which you can view and download in the App.
• Basic technical logs generated by our servers and hosting provider (such as request times and error information) used to operate and secure the Service.

5. Device and push notification information

To deliver push notifications (for example, when a bill is issued or an approval is completed), the App registers a push notification token with the operating system's messaging service and with our servers. Alongside the token we store the device platform, the app version and the time the device was last seen.

Push notifications are delivered through Firebase Cloud Messaging (provided by Google) and, on Apple devices, the Apple Push Notification service. You can disable push notifications at any time in your device settings; the rest of the App will continue to work.

On Apple devices, the App includes Google's Firebase software development kit, which may generate a non-advertising app-instance identifier and limited technical diagnostics used to operate the messaging and core Firebase functions. This identifier is not used by Edge of Wheels for advertising or cross-app tracking.

6. How we use information

We use personal information to:

• Authenticate you and provide access to your account in the App.
• Perform customs clearance, prepare and issue bills and invoices, and maintain your account ledger and balances.
• Show you the status of your customs files, shipments, bills and payments.
• (For staff) Administer staff accounts, calculate and issue salaries, manage loans / advances, and process expense reimbursements.
• Send you service-related notifications and communicate with you about your account or shipments.
• Operate, secure, troubleshoot and improve the Service, and detect and prevent fraud or misuse.
• Comply with legal, tax, customs and regulatory obligations and enforce our agreements.

Our legal bases for processing include performance of our contract with you, compliance with legal obligations, and our legitimate interests in operating and securing our business.

7. Financial and billing information

The App displays financial information that Edge of Wheels maintains for your account, including outstanding balances, credits and debits, ledger and statement entries, and the bills and invoices raised for your consignments. Bill and invoice documents may include your name, company, address, tax identifiers, consignee details and vehicle or cargo details.

The App is used to view and download this information. It does not collect client bank account numbers or payment card details, and it does not process card or bank payments inside the App. (Optional payroll banking details for employees are covered separately in Section 8.)

8. Staff account and salary information

If you are an Edge of Wheels employee, the App gives you access to your own staff record. This includes your designation, CNIC number, emergency contact number, joining date and employment status, and your staff account: salary slips and salary calculations, loan or advance balances and installments, expense and reimbursement records, and office payments credited to you.

To pay salaries and reimbursements, Edge of Wheels also stores optional payroll banking details for employees who provide them: bank name, account title, account number and IBAN. Providing these details is optional; if you do not provide them, payment is arranged by other means. These details are used only to make payments to you and to keep the related payroll and accounting records.

Staff salary, banking and account information is visible only to the employee it belongs to and to authorised Edge of Wheels administrators and accounts personnel.

9. Vehicle and shipment information

For clearance work, our records and the bills shown in the App may include vehicle and shipment details such as vehicle name, model and model year, chassis number, bill of lading number, container number, shipping line, vessel name, IGM and BE numbers, collectorate, and consignee name and consignee CNIC / NTN / STRN. For general cargo, records may include a cargo description, reference number and related billing details. This information is used to carry out customs clearance and to prepare accurate bills and statutory filings.

10. Data sharing and service providers

We share personal information only as needed to run the Service and our business:

• Government and regulatory authorities — including Pakistan Customs and tax authorities, where disclosure is required to clear your goods or to meet statutory, tax or legal obligations.
• Service providers who process data on our behalf, under contract and only for the purposes we specify:
  • Google LLC — Firebase Cloud Messaging, for delivery of push notifications and related core Firebase functions.
  • Apple Inc. — the Apple Push Notification service, for push notification delivery on Apple devices.
  • Google — Google Play services, used for push notification delivery on Android devices.
  • Our web hosting provider, which hosts the Edge of Wheels servers and the systems that generate bill and salary-slip documents.
• Professional advisers and authorities — such as auditors, lawyers or law enforcement, where reasonably necessary to comply with law, exercise or defend legal claims, or protect the rights, safety and property of Edge of Wheels, our clients or others.
• In a business transfer — if Edge of Wheels is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction, subject to this policy.

We do not share your personal information with third parties for their own independent marketing.

11. Whether we sell personal data

Edge of Wheels does not sell personal information, and does not share it for cross-context behavioural advertising.

12. Data security

We take reasonable technical and organisational measures to protect personal information. These include encrypted (HTTPS) connections between the App and our servers, hashed storage of account passwords, access controls that limit staff and client data to authorised personnel, and token-based authentication.

If you enable biometric sign-in (Face ID, Touch ID or Android biometrics), a login token is stored in your device's secure hardware-backed keystore (iOS Keychain / Android Keystore) and is used only on that device. Your biometric data itself never leaves your device and is never sent to Edge of Wheels.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us promptly if you believe your account has been compromised.

13. Data retention

We keep personal information for as long as your account is active and for as long as needed to provide the Service. Customs, billing, tax and accounting records — including bills, invoices, ledgers and salary records — are retained for the periods required by applicable Pakistani tax, customs, corporate and employment law, which may extend for several years after your relationship with us ends.

Push notification tokens are removed or de-associated when they become invalid, when you sign out, or when a device stops connecting. When information is no longer required, we delete it or anonymise it.

14. Your rights, correction and deletion

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information. You can update your name, company, phone number and address directly in the App; for other corrections, contact us.
• Request deletion of your personal information, subject to the record-keeping obligations described in Section 13.
• Object to or ask us to restrict certain processing, and withdraw consent where processing is based on consent (for example, by turning off push notifications).

We will respond to verified requests within a reasonable time. We may need to verify your identity before acting on a request, and we may retain information we are legally required to keep.

15. Account deletion and how to contact us

The App does not currently include a self-service account deletion button. To request deletion of your account and associated personal information, email us at umair@edgeofwheels.com from the email address associated with your account, or contact us using the details in Section 19.

On a deletion request we will close your App access and delete or anonymise personal information that we are not required to retain for legal, tax, customs, accounting or employment purposes. We will tell you what, if anything, must be retained and for how long.

16. Children and minors

The Service is a business tool intended for use by adults acting for a business or as Edge of Wheels employees. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to remove it.

17. Third-party services

The App relies on the following third-party services. Their handling of data is governed by their own privacy policies:

• Firebase Cloud Messaging / Firebase (Google LLC) — push notification delivery and core messaging functions. See Google's Privacy Policy and the Firebase data disclosure at firebase.google.com/support/privacy.
• Apple Push Notification service (Apple Inc.) — push notification delivery on Apple devices.
• Google Play services (Google LLC) — push notification delivery and platform services on Android devices.
• Our web hosting provider — hosting of the Edge of Wheels backend and document generation.

The App also opens links to our own website (edgeofwheels.com) and to WhatsApp when you choose to contact us.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last Updated" date below and post the revised policy at this URL. If we make a material change, we will take reasonable steps to notify you, for example through the App or by email. Your continued use of the Service after an update takes effect means you accept the revised policy.

19. Contact information

For privacy questions or requests, please use the email address above and include "Privacy" in the subject line.

20. Effective / Last Updated date

Effective date: 1 September 2026.
Last Updated: 1 September 2026.